This service series is designed for all service employees. Each workshop will stand alone in accomplishing the learning objectives, however, if used in the sequence listed , can create truly extraordinary results. We welcome the opportunity to customize our services for your organizations specific needs.
BE MY GUEST!
This simple message has changed the way thousands of corporations look at their customers. The workshop uses humor to remind employees that everything they need to learn about great customer service, they already know.
Treating customers as guests is as simple as:
- Welcoming them
- Using their name
- Taking care of their needs
- Thanking them
- Inviting them back
MARKETING 101: GIVE ‘EM THE PICKLE!
It doesn’t take a million dollar marketing budget to discover what your customer wants. Whether your customer is five or fifty-five, the equation is rather simple-good food + good service + good value = happy customer. This workshop uncovers the many ways we can use time-proven marketing techniques to give our customer “the pickle”.
- It’s the little things that matter
- It’s what’s on the inside that counts
- Practice saying “yes!”
FISH!
The Pike Place Fish Market in Seattle is the setting for this entertaining and inspirational program on making your workplace fun. This best selling video profiles one company's ability to capture a "synergy" of teamwork, customer service and personal fulfillment all while increasing the bottom line.
Learning Points:
- How to "play" at Work
- How to "make" the customer's day.
- How to choose your attitude.
WHO MOVED MY CHEESE?
Based on the number one best-selling book, "Who Moved My Cheese" is a simple parable that reveals profound truths about change. >From Dr. Spencer Johnson, an acknowledged expert on management, this session includes a film about an amusing and enlightening story of four characters who face unexpected change in their search for the "things" in life, the "cheese", that make them happy. "Who Moved My Cheese" teaches valuable lessons in ways to thrive during personal and professional change.
Key Learning Points:
- How to deal with change
- Seeing the "Writing on the Wall"
- More success, less stress
All workshops are formatted for two hour training periods. We can customize for more or less depth depending on the time available for training. We welcome the opportunity to customize our services for your organizations specific needs.